Blog Layout

Show Me Some Love!

John Dustow

​In an environment where there are so many choices for employees to venture out and try new things, it is important for a company to be that point of difference when it comes to how they treat their employees. As soon as an employee feels they are no longer valued, they will start to look elsewhere. Now, most times, the Company does value their employees, but the way they show that value is often a one size fits all model. Unfortunately, everybody feels value in a different way.


Dr. Gary Chapman is the author of the best seller book, “The 5 Love Languages”. The book was originally written for couples to connect and understand each other and their needs. However, this book is also perfect for any relationship. In this case, the employee-employer relationship! In this book it details how everyone has a unique way in how they feel appreciated and valued.


The 5 Love Languages are:


  • Words of Affirmation – Some people need to be told how well they are doing. When they are told that, they feel like they are valued and people care about what they do.


  • Quality Time – No we’re not suggesting you need to take these employees out on “dates”, but sitting down with them and having a conversation may mean the difference of whether they start looking for another job. Quite often, we are very busy people and don’t think about how much our presence or “time” as management can actually do to lift up someone’s morale.


  • Receiving Gifts – For some (if not most), an unexpected gift can go a long way. It shows that you were thinking about them and because of that, they feel valued. The trick with this one is to not over do it as then it becomes an expectation. A simple restaurant gift card and saying “take the afternoon off and spend it with your family” can send a rush of endorphins through the body and make them feel special.


  • Acts of Service – In the book, this refers to a husband doing things for their wife that they may appreciate. May include (cooking dinner for her, cleaning the house,etc.) In an employment relationship, it’s actually flipping it around and allowing your employees to do something for you. Some employees get a kick out of “serving” and having that service appreciated. A simple “hey Joe, I’m really snowed under, would you have time to do this for me?”. Then when it’s done, “Wow, thanks so much, I don’t know what I would have done without you”. Simple acts and words like that can make someone feel like they are needed and valued. Now, this isn’t an excuse to make someone do all the rubbish jobs. The more important a job you “delegate”, the more they feel appreciated and valued.



  • Physical Touch – Now, team, leave this one in the book and never bring it out. In this world, a seemingly innocent touch can lead you in a whole heap of trouble, so no touching!


The trick here is understand your staff. It’s not a one-size-fits-all situation. Some will say “words are cheap, show me the money” – these would be more inclined to want to receive gifts. Then you’ll know people that will say “you can’t buy my loyalty” – these people may be inclined to want to hear some words of affirmation. But, remember, some may have a mixture of a couple, so don’t put them in a box. When you actually start to look for little signs, you’ll start seeing things that you may not have noticed. Everyone will have their own combination of these “languages” that make them tick. You get this right and people will stay loyal and want to work harder! That’s a win/win in my book.


View more information about  
Tech 5's HR Advisory Services


If you want us to assess your team and get the inside “oil” for you, give John Dustow, our Employment Law and HR specialist, a call and he’ll do the hard work for you while you get all the credit!


JOHN DUSTOW – E: johnd@tech5.co.nz | P: 027 855 9989

By John Dustow - Employment Law Specialist 22 Nov, 2023
Health and Safety in the workplace is paramount for both employers and employees. Under the Health and Safety at Work Act 2015, employers are legally obligated to maintain a safe and healthy work environment. This encompasses identifying and mitigating risks, offering proper training, and supplying necessary safety equipment, including PPE. Employers must take proactive measures to create a hazard-free workplace, ensuring the well-being of their employees. A common question that often arises is whether employees are required to pay for their own Personal Protective Equipment (PPE). Paying for Your Own PPE: When Is It Required? The default answer to the question of whether employees should pay for their own PPE is no! In most cases, it is the responsibility of the employer to provide PPE to ensure that employees can work safely. However, there are some exceptions to this rule: Personal Preference Some employees may have personal reasons for wanting to use their own PPE, even if the employer provides suitable gear. For example, they may prefer a particular brand or supplier or want additional items to what is being provided. In such cases, employees can choose to purchase their own equipment. PPE Return Agreements If an employee fails to return the PPE provided when they finish their job or employment, the employer may have the right to request the employee to reimburse them for the equipment. This should be clearly stated in an agreement made before commencing the job. Damage or Negligence If an employee intentionally damages the PPE or behaves negligently, causing damage to the equipment, the employer may require the employee to cover the cost of replacing the PPE. This, too, should be outlined in an agreement before issuing any PPE. To sum it up, employers are required by law to offer a safe working environment, which includes providing appropriate PPE. Employers should not expect employees to bear the financial burden of their safety equipment, nor should they require employees to purchase PPE from the employer before starting a job. As an employee, if you have concerns or questions regarding PPE in your workplace, it's essential to communicate with your employer. If you find yourself in a situation where you are compelled to pay for your PPE, don't hesitate to seek advice or clarification. The primary goal is to ensure that all workplaces are safe for everyone, and this is a joint responsibility shared by employers and employees. For further information or questions about your legal obligations or aspects of employment law, feel free to reach out to our Tech 5 employment law specialist, John Dustow. JOHN DUSTOW – E: johnd@tech5.co.nz | P: 027 855 9989
By Brett Bothma 09 Nov, 2023
In this blog, we'll explore the DIRECT and INDIRECT costs of a bad hire and how a recruitment agency like Tech 5 conducts a comprehensive pre-employment process to help mitigate these risks.
Mental Health in the Workplace
By John Dustow - Employment Law Specialist 17 Sep, 2023
In today's fast-paced world, mental health awareness is no longer just a buzzword; it's a crucial aspect of a healthy and productive work environment. Employers are increasingly understanding that a mental health diagnosis is a recognised illness within the employment sector, and they have a responsibility to ensure their employees' mental health needs are reasonably met. In this blog, we'll delve into why employers must recognise and address mental health in the workplace, along with key steps to promote a mentally healthy work atmosphere. Employer Responsibility under Health and Safety Legislation: Employers have a legal responsibility under the Health and Safety at Work Act to minimise harm in the workplace, and this includes mental health harm. When an employee comes forward with mental health concerns, employers should approach the situation with an open mind, empathy, and kindness. It's their duty to do what is reasonable to address these concerns and create a supportive work environment. By doing so, employers not only fulfil their legal obligations but also foster a culture of trust and well-being. Identifying the Sources of Mental Health Problems: Mental health issues and challenges can stem from problems within the workplace itself or things that are unrelated or external to the workplace. Stress and burnout - driven by heavy workloads and demanding deadlines - are prevalent challenges. Additionally, workplace bullying and harassment can be detrimental to mental health. Genuine anxiety around meeting targets can also contribute to mental health problems.  There is a vast range of issues outside of work that can also cause mental health issues that impact our ability to work, and an employee who is overwhelmed with emotional issues at home may have trouble prioritising and staying focused at work. Regardless of whether issues arise from an employee's personal life or stem from their employment, it is difficult for an employer to address and remedy things affecting their employees if they don’t know about them. By communicating your struggles, where possible, the employer can proactively address and mitigate them, or provide appropriate support. Encouraging Open Communication: An atmosphere of open communication is essential for addressing mental health concerns. Employers should encourage employees to feel comfortable being open, honest, and communicative about their mental health. It should be made clear that if something at work is disturbing their mental health, they must promptly raise these issues with their employer. Transparent communication is essential to finding solutions. Employers should also encourage professional help so employees can receive an accurate diagnosis, ensuring they receive the proper support and accommodations tailored to their needs. In conclusion, employers have a significant role in recognising and supporting mental health in the workplace. By understanding the legitimacy of mental health diagnoses, identifying potential sources of stress, fostering open communication, and fulfilling their responsibilities under the law, employers can create a work environment where mental well-being is a priority. By working together, employers and employees can build a workplace that values mental health, fostering trust and confidence while promoting overall well-being.
By John Dustow - Employment Law Specialist 12 Apr, 2023
As an employer, it is essential to understand your obligations regarding break times at work. All employees are entitled to their statutory breaks, and failure to provide appropriate break times can lead to burnout and decreased employee productivity, impacts health and safety protocols, and even has legal repercussions for employers. When establishing what break times an employee should get, there needs to be an agreement between the employee and the employer, for example, break allowances written into an employment contract. If there is no agreement, employers must adhere to the timings described in employment law. In all workplaces, it is best to come to a reasonable compromise between you and your employer. Despite break times being important for employee wellbeing and a legal requirement, we sometimes see a trend of insufficient break times being provided to workers in specific industry sectors, so let’s take a closer look at the key aspects of break time regulations and what employers should know to comply with the law: 1. Meal Breaks vs Rest Breaks The first thing to understand is that there are two types of breaks: meal breaks and rest breaks. Meal breaks are typically longer and are meant to provide employees with time to eat a meal. For most, these are unpaid. In contrast, rest breaks are shorter and intended to provide employees with a brief rest from work. These rest breaks are paid breaks. 2. Length of Breaks According to the New Zealand Employment Law, you should receive the following break/meal times: 4-6 work hours = 1 x 10 minute break (paid) and 1 x 30 minute meal break (unpaid) 6-10 work hours = 2 x 10 minute break (paid) and 1 x 30 minute meal break (unpaid) 10-12 work hours = 3 x 10 minute break (paid) and 1 x 30 minute break (unpaid) 12-14 work hours = 3 x 10 minute break (paid) and 2 x 30 minute meal breaks (unpaid) 3. Penalties for Non-Compliance Finally, it's important to understand the penalties for non-compliance with break-time regulations. If an employer is not providing appropriate breaks, their actions can result in a personal grievance resulting in Penalties of up to $20,000 per breach. Furthermore, if there is an accident on site and this accident can be fully, or partially attributed to noncompliance with break requirements, the employer could face prosecution under the Health and Safety at Work Act which carries a potential term of imprisonment. Breaktimes are a legal right for all employees. If you’re one of our Tech 5 employees and are not getting the appropriate breaks on your placement, raise it with your immediate supervisor. If that doesn’t work, then escalate the issue to your Tech 5 consultant. If you’re not a Tech 5 candidate, contact your union delegate or a suitable employment law representative. For information or questions about your legal obligations or rights regarding break times or any other aspects of employment law, feel free to reach out to our Tech 5 employment law specialist, John Dustow. JOHN DUSTOW – E: johnd@tech5.co.nz | P: 027 855 9989
By John Dustow - Employment Law Specialist 14 Nov, 2019
Like any good employer, you want to reward your hard-working staff with a day/night out of fun and laughter, and an opportunity to reflect on a good year. L...
By John Dustow 17 Jul, 2019
As a recruitment provider, we will always strive to assist your company in recruiting the best talent available in the market. The trick is getting the talent to stick! Unfortunately some employers overlook the fact that recruiting a new employee is only one of many steps that contribute to the overall employer/employee relationship, and therefore retention. Now let’s drill down on this point! The sign of a strong and happy workforce is the ability to retain good staff. Anyone can attract talent by offering good money/packages and portraying the illusion of an ideal workplace. But, when the honeymoon period ends and it is business as usual, some managers/employers fail to continue to nurture the relationships within their workplace. When I engage with Managers/CEOs of businesses who have a high staff turnover rate, I ask them what they do to try and retain their people. The majority of respondents tell me that they pay their staff well and can’t understand why they continue to have to recruit to replace. Even when a staff member resigns, they tell me they try and retain the employee by offering a pay rise. To gauge more of an understanding of the situation, I ask these employers a couple of simple questions: What did the departing employee do for fun outside of work, such as hobbies and interests? What projects or initiatives did this employee contribute to within the company? More often than not, the responses I get for question 1 are very generic to non-existent. Simply knowing “John likes sport and plays golf” is very shallow. For question 2, I often get blank looks and there is some confusion. Why do I ask these questions? Because I get to understand how valued the staff member was made to feel. We, as humans, have an inherit need to be valued. Getting to know your employees and what makes them “tick” shows that they are not “just a number” within the organisation, but that the boss actually takes an interest in their life outside of work. If an employee can be made to feel a part of the company by giving them some responsibility or even asking them what they think about a problem/solution, they are made to feel a part of the direction the company is going. This is an old saying and it can attract a lot of funny answers, but the sentiment is real! Studies have shown that 80% of staff make the decision to stay or leave a company by the way they are managed day-to-day within the company, not necessarily by the pay packet they get. The salary amount is often what attracts an employee to the company, but once in, it plays only a small part of the equation. Why? It’s simple psychology: people are paid weekly/fortnightly/monthly. This means pay only has a relevance once a week/fortnight/month in an employee’s life. What’s happening on all other days? If a staff member feels like they are being bullied, mistreated or gets the impression that they are not valued on a day-to-day basis, their pay packet will only hold them for a short period of time. Employees are looking to be appreciated and feel valued within an organisation – it’s that which helps you retain the good staff you have. ​ Workplace Assessment If you feel your workplace needs a bit of a lift or is running a high staff turnover ratio, why not give us a call? Tech 5 can visit your workplace and give it a full independent “WOF” to see how your staff feel and what could be done to improve retention. For a confidential no obligation chat, feel free to contact myself – John Dustow – your HR and Employment Law Specialist. JOHN DUSTOW – E: johnd@tech5.co.nz | P: 027 855 9989  View more information about Tech 5's HR Advisory Services
By John Wyatt 16 May, 2019
Seek has recently completed a study of over 3000 interview questions to understand those that are most frequently asked. Have a read!The top 5 most-asked mot...
More Posts
Share by: